Problem Solving
and
Decision Making

978-0-9807991-9-4
A4 format, 3-ring binder
190 pages - $149.00 (including postage)

Ideal Training Tool Contains more than 70 problem solving and decision making techniques and more than 30 exercises

Both our personal and business lives constantly involve solving wide ranging problems and making many different types of decisions, whether minor ones or extremely important ones. A problem is a situation that exists when objectives are not being met and is the process of taking corrective action to meet objectives. Decision-making is the process of selecting an alternative course of action that will solve a problem. Improved problem solving and decision making skills in the workplace can provide wide ranging benefits including, improved customer service and delivery, defect elimination, cost reduction, safety improvement, improved complaint resolution and improved profitability.

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Chapters include:
1. Problem Solving Is A Key Skill
2. Creativity In Problem Solving and Decision Making
3. A Six-Step Decision-Making and Problem-Solving Model
4. Problem Solving Techniques
5. Decision Making Is a Key Skill
6. Problem Solving Exercises