FULL LIST OF TITLES


Are You Being Served?

Has Customer Service Become An Oxymoron? The objective of this handbook has been to provide easy to read and understand customer service information which can be assimilated into, and used in real life, dayto- day business situations, quickly, easily, and in many instances, with little expense and to make customer service a profit centre.
200 pages - $149.00 (including postage) MORE INFORMATION


Be Your Own Business Consultant

Wide range of diagnostic prompts, tables, checklists and suggestions across a broad section of business skills and business topics intended to provide aid & assistance in identifying & improving problem areas.
170 pages - $149.00 (including postage) MORE INFORMATION


Business Diagnostic Tools

For diagnosing key areas of any business and then assist in planning measurable improvements. Lists, tables, matrixes and a host of other consulting and planning tools in colour.
198 pages - $149.00 (including postage) MORE INFORMATION


Business Planning Handbook

An Australian Business Planning manual to assist with writing your own quality Business Plan. Use this manual to write and to kick start the implementation of your own Business Plan.
187 pages - $149.00 (including postage) MORE INFORMATION


Business Planning Manual

Ideal planning aid and / or work book. Use this manual to write and to kick start the implementation of your own Business Plan. Numerous complete and tested planning formats included with countless planning tools.
180 pages - $149.00 (including postage) MORE INFORMATION


Business Operations Guidelines

Use this workbook to write your own Business Operations Manual. It contains a wide range of proven prompts and formats you can adapt and use.
170 pages - $149.00 (including postage) MORE INFORMATION


Business Strategy for the 21st Century

Strategic Planning formats and a Strategic Planning workbook. Use this manual to write and to kick start the implementation of your own Strategic Plan. Ideal planning aid and training tool.
119 pages - $149.00 (including postage) MORE INFORMATION


Competitive Manufacturing Manual

Kick start your own Competitive/Lean Manufacturing system. Explains how Organisations will benefit greatly by implementing a continuous improvement system at all levels and explains how to implement the process.
175 pages - $149.00 (including postage) MORE INFORMATION


Customer Service

What will you do to delight your customer today? What does your customer really want? Ideal for those involved in customer service issues and people in business and service organisations.
143 pages - $149.00 (including postage) MORE INFORMATION


Feasibility Study Manual

Complete professional planning format with a 20-page Feasibility Study format worksheet and many prompts to fill in to complete a quality Feasibility Study.
148 pp - $149.00 (including postage) MORE INFORMATION


Human Resources

Covers critical areas including policies, staffing, recruitment, job descriptions, interviewing, induction, training, salary packages, motivation, supervision, leadership, morale, workplace culture, OH&S and performance reviews .
160 pp - $149.00 (including postage) MORE INFORMATION


Idea to Commercialisation

What you need to know about turning your idea into a business
345 pages - $299.00 (including postage) MORE INFORMATION


Leadership Development Manual

Are you Leadership material? This manual can assist your Leadership aspirations with checklists, tips and prompts suitable for leaders and aspiring leaders at any level. Offers encouragement, suggestions and resources to support new and effective ways of leading and succeeding.
128 pages - $149.00 (including postage) MORE INFORMATION


Management Development Manual

What an empowered manager is expected to do in an organisation that is prepared to delegate real management skills. Measurable results by performing four basic tasks.
145 pages - $149.00 (including postage) MORE INFORMATION


MANAGEMENT HANDBOOK

A Workbook for 21st Century Managers
150 pages - $149.00 (including postage) MORE INFORMATION


Marketing Planning Manual

Use this manual to write and to kick start the implementation of your own Marketing Plan. Ideal planning aid and / or work book.
180 pp - $149.00 (including postage) MORE INFORMATION


NEGOTIATION

We are all involved negotiation of some kind on an almost daily basis. Negotiation techniques apply to a wide range of everyday activities and are used extensively at all levels of business..
145 pages - $149.00 (including postage) MORE INFORMATION


WORKPLACE Health & Safety

What You Should Know About Occupational Health & Safety (O.H.&S.) in Your Workplace Suitable for managers, supervisors, workers and training purposes
170 pages - $149.00 (including postage) MORE INFORMATION


Project Management Development Manual

Ideal planning aid and / or work book. Projects are critical to the success of any organisation. Includes worksheets and planning sheets as well as a Planning and Presentation Format.
123 pages - $149.00 (including postage) MORE INFORMATION


Problem Solving and Decision Making

Ideal Training Tool Contains more than 70 problem solving and decision making techniques and more than 30 exercises.
190 pages - $149.00 (including postage) MORE INFORMATION


RETAILING

What You Should Know About Retailing
Suitable for owners, managers, supervisors, sales staff and training purposes
.
190 pages - $149.00 (including postage) MORE INFORMATION


Sales - Developing Sales Skills

Outlines seven steps to a successful sale and looks at what a salesperson does and should do. It also looks at crucial issues salespeople should be aware of in order to understand and communicate with their customers.
175 pages - $149.00 (including postage) MORE INFORMATION


STRATEGIC MARKETING

Includes a range of checklists, tables and worksheets Are you wondering how to take your business to the next level?
190 pages - $149.00 (including postage) MORE INFORMATION


SUSTAINABILITY

Understanding and Improving Sustainability In Your Organisation
186 pages - $149.00 (including postage) MORE INFORMATION


Tenders & Proposals

Planning Manual Use this manual as a prompt to prepare winning professional tenders and proposals and contains many easy to use and follow formats. Also details how to prepare a Request for Tender.
140 pages - $149.00 (including postage) MORE INFORMATION


The Entrepreneurs Handbook

This manual contains countless prompts and checklists to enable people at any level of business to advance their business skills.
370 pages - $299.00 (including postage) MORE INFORMATION


Time Management. Developing Time Management Skills

“I wish I had the time to do a Time Management course.” If this sounds like you, this manual will be of great assistance to you in managing your time, whether at work or in your own private time
145 pages - $149.00 (including postage) MORE INFORMATION


Your Own Business

Ideal for anybody starting a new business and as a training guide and text. Covers a wide range of issues for those starting a business.
195 pages - $149.00 (including postage) MORE INFORMATION


E-BOOKS


e-BOOK bundle
THIS Bundle offer includes our complete range of 28 titles:

Save more than $3,000 off the 3-ring binder price of $149.00 each - in A4 format with colour illustrations,
$1,495.00 (including postage) MORE INFORMATION


 

TRAINING COURSES

MORE INFORMATION


 

 

 
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