FULL LIST OF TITLES |
Are You Being Served?Has Customer Service Become An Oxymoron? The objective of this handbook has been to provide easy to read and understand customer service information which can be assimilated into, and used in real life, dayto- day business situations, quickly, easily, and in many instances, with little expense and to make customer service a profit centre. |
Be Your Own Business ConsultantWide range of diagnostic prompts, tables, checklists and suggestions across a broad section of business skills and business topics intended to provide aid & assistance in identifying & improving problem areas. |
Business Diagnostic ToolsFor diagnosing key areas of any business and then assist in planning measurable improvements. Lists, tables, matrixes and a host of other consulting and planning tools in colour. |
Business Planning HandbookAn Australian Business Planning manual to assist with writing your own quality Business Plan. Use this manual to write and to kick start the implementation of your own Business Plan. |
Business Planning ManualIdeal planning aid and / or work book. Use this manual to write and to kick start the implementation of your own Business Plan. Numerous complete and tested planning formats included with countless planning tools. |
Business Operations GuidelinesUse this workbook to write your own Business Operations Manual. It contains a wide range of proven prompts and formats you can adapt and use. |
Business Strategy for the 21st CenturyStrategic Planning formats and a Strategic Planning workbook. Use this manual to write and to kick start the implementation of your own Strategic Plan. Ideal planning aid and training tool. |
Competitive Manufacturing ManualKick start your own Competitive/Lean Manufacturing system. Explains how Organisations will benefit greatly by implementing a continuous improvement system at all levels and explains how to implement the process. |
Customer ServiceWhat will you do to delight your customer today? What does your customer really want? Ideal for those involved in customer service issues and people in business and service organisations. |
Feasibility Study ManualComplete professional planning format with a 20-page Feasibility Study format worksheet and many prompts to fill in to complete a quality Feasibility Study. |
Human ResourcesCovers critical areas including policies, staffing, recruitment, job descriptions, interviewing, induction, training, salary packages, motivation, supervision, leadership, morale, workplace culture, OH&S and performance reviews . |
Idea to CommercialisationWhat you need to know about turning your idea into a business |
Leadership Development ManualAre you Leadership material? This manual can assist your Leadership aspirations with checklists, tips and prompts suitable for leaders and aspiring leaders at any level. Offers encouragement, suggestions and resources to support new and effective ways of leading and succeeding. |
Management Development ManualWhat an empowered manager is expected to do in an organisation that is prepared to delegate real management skills. Measurable results by performing four basic tasks. |
MANAGEMENT HANDBOOKA Workbook for 21st Century Managers |
Marketing Planning ManualUse this manual to write and to kick start the implementation of your own Marketing Plan. Ideal planning aid and / or work book. |
NEGOTIATIONWe are all involved negotiation of some kind on an almost daily basis. Negotiation techniques apply to a wide range of everyday activities and are used extensively at all levels of business.. |
Occupational Health & SafetyWhat You Should Know About Occupational Health & Safety (O.H.&S.) in Your Workplace Suitable for managers, supervisors, workers and training purposes |
Project Management Development ManualIdeal planning aid and / or work book. Projects are critical to the success of any organisation. Includes worksheets and planning sheets as well as a Planning and Presentation Format. |
Problem Solving and Decision MakingIdeal Training Tool Contains more than 70 problem solving and decision making techniques and more than 30 exercises. |
RETAILINGWhat You Should Know About Retailing |
Sales - Developing Sales SkillsOutlines seven steps to a successful sale and looks at what a salesperson does and should do. It also looks at crucial issues salespeople should be aware of in order to understand and communicate with their customers. |
STRATEGIC MARKETINGIncludes a range of checklists, tables and worksheets Are you wondering how to take your business to the next level? |
SUSTAINABILITYUnderstanding and Improving Sustainability In Your Organisation |
Tenders & Proposals Planning Manual Use this manual as a prompt to prepare winning professional tenders and proposals and contains many easy to use and follow formats. Also details how to prepare a Request for Tender. |
The Entrepreneurs HandbookThis manual contains countless prompts and checklists to enable people at any level of business to advance their business skills. |
Time Management. Developing Time Management Skills “I wish I had the time to do a Time Management course.” If this sounds like you, this manual will be of great assistance to you in managing your time, whether at work or in your own private time |
Your Own BusinessIdeal for anybody starting a new business and as a training guide and text. Covers a wide range of issues for those starting a business. |
E-BOOKS |
e-BOOK bundle
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TRAINING COURSES |
