Has Customer Service Become An Oxymoron? The objective of this handbook has been to provide easy to read and understand customer service information which can be assimilated into, and used in real life, dayto- day business situations, quickly, easily, and in many instances, with little expense and to make customer service a profit centre.
200 pages - $149.00 (including postage) MORE INFORMATION
Be Your Own Business Consultant
Wide range of diagnostic prompts, tables, checklists and suggestions across a broad section of business skills and business topics intended to provide aid & assistance in identifying & improving problem areas.
170 pages - $149.00 (including postage) MORE INFORMATION
Business Planning Handbook
An Australian Business Planning manual to assist with writing your own quality Business Plan. Use this manual to write and to kick start the implementation of your own Business Plan.
187 pages - $149.00 (including postage) MORE INFORMATION
Business Operations Guidelines
Use this workbook to write your own Business Operations Manual. It contains a wide range of proven prompts and formats you can adapt and use.
170 pages - $149.00 (including postage) MORE INFORMATION
Business Strategy for the 21st Century
Strategic Planning formats and a Strategic Planning workbook. Use this manual to write and to kick start the implementation of your own Strategic Plan. Ideal planning aid and training tool.
121 pages - $149.00 (including postage) MORE INFORMATION
Competitive Manufacturing Manual
Kick start your own Competitive/Lean Manufacturing system. Explains how Organisations will benefit greatly by implementing a continuous improvement system at all levels and explains how to implement the process.
175 pages - $149.00 (including postage) MORE INFORMATION
Feasibility Study Manual
Complete professional planning format with a 20-page Feasibility Study format worksheet and many prompts to fill in to complete a quality Feasibility Study.
148 pages - $149.00 (including postage) MORE INFORMATION
Marketing Planning Manual
Use this manual to write and to kick start the implementation of your own Marketing Plan. Ideal planning aid and / or work book.
180 pages - $149.00 (including postage) MORE INFORMATION
Your Own Business
Ideal for anybody starting a new business and as a training guide and text. Covers a wide range of issues for those starting a business.
195 pages - $149.00 (including postage) MORE INFORMATION