Ideal planning aid and / or work book. Use this manual to write and to kick start the implementation of your own Business Plan. Numerous complete and tested planning formats included with countless planning tools.
Strategic Planning formats and a Strategic Planning workbook. Use this manual to write and to kick start the implementation of your own Strategic Plan. Ideal planning aid and training tool.
What will you do to delight your customer today? What does your customer really want? Ideal for those involved in customer service issues and people in business and service organisations.
Complete professional planning format with a 20-page Feasibility Study format worksheet and many prompts to fill in to complete a quality Feasibility Study.
Outlines seven steps to a successful sale and looks at what a salesperson does and should do. It also looks at crucial issues salespeople should be aware of in order to understand and communicate with their customers.
Planning Manual Use this manual as a prompt to prepare winning professional tenders and proposals and contains many easy to use and follow formats. Also details how to prepare a Request for Tender.